Acumatica and Intuit Product Support

We guarantee a 2 hour response time for all support issues!

With both phone and online support, you can choose how to handle your technical support issues. We’ll be ready for you, either way. If you’re experiencing unacceptable downtime, long wait times with vendor technical support, or staff inefficiencies due to long learning curves or bugs in systems, we can probably save you money by finding an efficient solution to your technical support challenges.

Businesswoman holding pens and holding graph paper are meeting to plan sales to meet targets set in next year.

We offer two support options to meet your company’s needs:

Most of our support is done via phone and remote connections. We also provide onsite support and training as needed and can typically travel to all parts of the country.

Prepaid Support

Sold in blocks of hours. we offer 2 price tiers – 10 & 50 hr blocks which never expire. Once the hours left drop below 15%, we bill for a new block as needed, and upon approval

Unlimited ERP Yearly Support (Fixed Fee)

For clients that use one of our ERP and other accounting solutions. A fixed rate is based on a set of variables, for example, the Amount of Users being supported and if there are any modifications. Please contact us if you are interested in obtaining a quote on this type of support.

All our clients have access to our support portal where they can submit new cases /requests and also track and communicate with us about every open support case, cases can be also opened by sending an email to support@siegelsolutions.com. (Please note your account has to be set up in our system to be able to submit support cases and requests with either of these methods.)

Low
This level is usually for general use and operations questions that do not require an immediate response.

Medium
This level is to submit a question or report a problem with your software and requests are usually responded to within 4 hrs.

High
This level is to Report an issue where your business operations are affected by an error or issue that does not allow you to conduct your business operations. Response times on this severity are within 1 hr.

Urgent (System Down)
This level has the highest priority and usually, we respond within 30 minutes, it is also recommended that besides submitting a case to follow up with a phone call to our support hotline.

kim

Kimberly Mitchell
Partner Development Manager

 

Kim is a Partner Development Manager with 10 years of experience working with Strategic Partners. As a 19-year veteran with Intuit and a history of driving growth and sales results within the QuickBooks echo system Kim, brings a wealth of knowledge to our team by assisting us with sales and marketing initiatives while helping us strive for the highest net promoter (clients satisfaction) scores. Kim is passionate about creating and nurturing new partnership opportunities through the relationships she has built over the past 25 years of sales experience.

This will close in 0 seconds

Noah

Noah Raney
Senior Account Payroll Manager

 

Noah is our dedicated Intuit Senior Account Payroll Manager who can help you find the right payroll solution for you and your business. He is well versed in all of the QuickBooks platforms being desktop/online/standalone and payroll has been his world since joining Intuit 13 years ago. Whether you are looking for ways to save on time, reduce inflated payroll costs or just get set up with the best discounts, he is here to help. Your success and satisfaction are of utmost importance!

This will close in 0 seconds

Sean

Sean McCaffery
Global Channel Sales Partnerships and Alliances Leader

 

Sean McCaffery has more than 15 years of experience leading channel sales and cloud solutions in the US and Internationally. Sean has held leadership positions with Avaya in Europe growing the channel business with resellers and distributors in key countries driving double-digit growth. He then joined Rackspace Technology and was instrumental in developing sales growth strategies in cloud adoption for customers and partners. Most recently, he ran channels at Dizzion responsible for dynamically growing and expanding the partner ecosystem through SaaS-based VDI solutions before joining Intuit. Currently, he runs the QuickBooks Solution Provider Program supporting the strong business that solution providers and ISV partners have established as well as finding new opportunities to drive emerging mid-market growth together!

This will close in 0 seconds

Gabor

Gabor Terebesi
Account Manager

 

Gabor Terebesi is an Account Manager with the Payments Team of Intuit for over 15 years. He works in the partner division for Intuit payments to ensure Intuit partners along with any clients of theirs are in the most suitable and financially cost-effective solution accepting payments through eCommerce, QuickBooks, mobile payments, or any other options necessary for their business.

This will close in 0 seconds

Aimee

Aimee Garneau
Accounting Manager

 

Aimee joined Siegel in 2022 as the Accounting Manager overseeing the accounting and bookkeeping team. Aimee brings 18 years of experience with increased responsibility with privately and publicly held companies. Her experience lies with SaaS-based companies as well as in healthcare, consulting, education and nonprofits. Prior to joining Siegel, she held accounting leadership positions with Waban Projects, Elastic Path, Moltin, and Ned Davis Research. Aimee loves partnering with business owners to establish financial reporting and results that promote growth and expansion. When Aimee is not working, she loves spending time with her family and friends and exploring all New England has to offer. She is also an avid Red Sox fan and enjoys going to Fenway Park when she can.

This will close in 0 seconds