We guarantee a 2 hour response time for all support issues!
With both phone and online support, you can choose how to handle your technical support issues. We’ll be ready for you, either way. If you’re experiencing unacceptable downtime, long wait times with vendor technical support, or staff inefficiencies due to long learning curves or bugs in systems, we can probably save you money by finding an efficient solution to your technical support challenges.
Most of our support is done via phone and remote connections. We also provide onsite support and training as needed and can typically travel to all parts of the country.
Sold in blocks of hours. we offer 2 price tiers – 10 & 50 hr blocks which never expire. Once the hours left drop below 15%, we bill for a new block as needed, and upon approval
For clients that use one of our ERP and other accounting solutions. A fixed rate is based on a set of variables, for example, the Amount of Users being supported and if there are any modifications. Please contact us if you are interested in obtaining a quote on this type of support.
All our clients have access to our support portal where they can submit new cases /requests and also track and communicate with us about every open support case, cases can be also opened by sending an email to email@example.com. (Please note your account has to be set up in our system to be able to submit support cases and requests with either of these methods.)
This level is usually for general use and operations questions that do not require an immediate response.
This level is to submit a question or report a problem with your software and requests are usually responded to within 4 hrs.
This level is to Report an issue where your business operations are affected by an error or issue that does not allow you to conduct your business operations. Response times on this severity are within 1 hr.
Urgent (System Down)
This level has the highest priority and usually, we respond within 30 minutes, it is also recommended that besides submitting a case to follow up with a phone call to our support hotline.